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Damage to your order
Simply Shells is committed to providing quality shells delivered how they left our studio.
We pack all orders with sufficient packaging to prevent any damage in transit. On occasion a product may become damaged in transit. This is usually due to the boxes being handled roughly by our forwarders. This makes us sad because we spend a lot of time ensuring we pack with the utmost care, but this is not the fault of us or our customers.
Simply Shells guarantees all orders reach their destination and in one piece.
If your order arrived with damage, please let us know immediately. We will need you to fill in a few details in the form and also attach a photo of the damage. This helps us identify what the damage is and work out the best solution for our customers. We also require an image for our insurance.
Once we receive the image, you should expect a solution within one working day. We will either re-send the goods or refund the damaged item.
Please do be aware that bulk shells are stored in large packs that are up to 10kg big. Some small bulk shell packs will have a few shells with cracks, chips or small breakages. As these are sold in bulk with many shells in the packs, we cannot guarantee those types of shells will all be 100%. We pack in a few extra for this reason. This does not apply to shells sold in single units.