FAQs

Answers to common questions.

Got a Question? We’ve Got You Covered

We do our best to keep shipping simple, clear, and reliable. Below you’ll find everything you need to know about how and when your order will be delivered — including details on backorders, delivery methods, costs, and what to expect if something goes wrong. If you still have questions, feel free to get in touch.

Sizes cannot be guaranteed.

Our products are sold in size ranges and it is not uncommon for this to fluctuate slightly. Whilst every effort is made to try and ensure the shells fall within the specified ranges, it is beyond our control to be 100% accurate and is mostly a difference of a few millimetres.

Shells per kilogram. Date shells are weighed and counted.

Each batch of shells we receive varies in size and weight and as a result the quantity per kilogram varies. As a guide we have included an approximate amount of shells for our bulk shells. This quantity is an average only and we do not guarantee an exact amount for shells sold by weight. The date listed was the last time we counted the shells per kilogram.

This quantity is only updated periodically. Please request a recount if the date is not recent.

Can I pick up my order?

Yes, we are happy for you to pop in and collect your order. Choose “Click and Collect” as the shipping method at checkout to avoid any shipping fees 🙂

Can I come and view your products in person?

We’re an online-only store, and our space functions as a working studio rather than a retail showroom. For this reason, in-person visits aren’t available — but everything we currently have in stock is listed on the website, and we’re always happy to help with any questions before you order.

Do you offer wholesale prices to businesses?

At this stage, Simply Shells operates as a retail-only store and we don’t offer wholesale pricing.

What if my order goes missing or arrives damaged?

We guarantee that your shells will arrive in the same condition they left our studio. If your order is lost or any items are damaged in transit, we’ll either resend the item or issue a refund. In some cases — for example, if a single low-cost shell is damaged within a larger order — we may choose to refund rather than resend. Our goal is always to make things right, and we’ll work with you to ensure you’re happy with the outcome.

Will my order be trackable?

Yes, we use Australia Post for all deliveries and each order get a tracking number once shipped. The tracking numbers are send from Australia Post directly, so reach out to us if you don’t receive one.

Responsible business practices.

We only deal with reputable and responsible suppliers who have proven high moral standards in how they source their products. Most of the shell species we stock are prolific breeders, literally laying 1000s of eggs. The quantities we sell are small and have no impact on their species.