Available on backorder. Please allow 1-2 weeks to restock before order is shipped, the timeframe is advised on each product. You can purchase products that are not currently in stock as we replenish our stock levels every 1-2 weeks. If you add any products to your order that are only available on backorder, the rest of your products will be shipped together once we receive our restocks ie we do not send what is in stock first and then send the items out of stock when they arrive.
Products that are in stock will leave us within 2 working days. You can order more than is available, however, that will put those itms on backorder and we will send the order once we have received our restocks.
If an out of stock product is ordered and not received in our stocks or suddenly discontinued without prior knowledge, we will offer a full refund or alternative product, whichever suits the customer. It is not common for this to happen as we remove items that are no longer available. There are times, however, where our suppliers suddenly discontinue a product without our knowledge or send us the wrong goods. We have no control over this and will advise the customer in such cases.
Shipping Times: Orders that have everything in stock will generally leave in 2 business days after payment is received. If a product needs to be replenished, it takes 1-2 weeks to leave. We cannot be held responsible for any losses due to delays in orders. We will however, do our best to send your order out as soon as possible. Please let us know us if you have a specific deadline or would like to know an estimated timeframe for your order.
Shipping Service: Orders are shipped via Australia Post. Your order will be sent the safest method based on the size of your order. Delivery is guaranteed.
Order Notes: The orders are delivered just like your regular mail. The postman will either leave the parcel in your letterbox (depending on the box size), at the front desk for office buildings or will leave a note advising the order must be picked up at the local post office. We have no control over this. Notes such as “leave on verandah” and “leave at front door” will not be adhered too as this is not a safe method of delivery. If you have an arrangement with the local post office allowing them to leave parcels within your property without anyone signing for them, then this is done so at your own risk. For Simply Shells to guarantee delivery, normal delivery protocols must be followed.
Shipping Costs: Our shopping cart will show you the shipping cart based on the delivery destination once you have added items.
Orders outside of Australia: We currently ship to Canada, New Zealand and USA. More locations will be added in the future.
Breakages: We will refund any breakages that occur in transit. If a replacement is required, we reserve the right to refund the value instead of re-sending the item. This is due to the high charge to send one shell. At our discretion and at the request of the customer, replacements may be sent. Please contact us immediately if you find any damage to your goods so we can arrange the best way to proceed. We will require a photo (digital) of the damaged goods to confirm breakages prior to a replacement or refund. It is in our best interest to deliver the goods in 100% condition and we pack orders with plenty of preventative packaging to prevent damage from slight bumps. It is rare to receive damaged goods and it is normally the result of a contractor mishandling the package.