Shipping

Australia & Around the Globe

Shipping Made Simple

We do our best to keep shipping simple, clear, and reliable. Below you’ll find everything you need to know about how and when your order will be delivered — including details on backorders, delivery methods, costs, and what to expect if something goes wrong. If you still have questions, feel free to get in touch.

Backorders & Restocking

Products listed as “Available on backorder” usually take 1–2 weeks to be restocked before shipping.
If your order includes any backordered items, your entire order will be shipped together once those items arrive — we do not split shipments.
You may order more than what’s currently in stock, but the additional quantity will be placed on backorder and sent when restocked.

Shipping Times

Orders with all items in stock are shipped within 2 business days after payment.
Orders containing backordered items may take 1–2 weeks to dispatch.

If you have a deadline or need an estimated timeframe, please contact us when placing your order. We are not responsible for courier or supply chain delays, but we always aim to dispatch as quickly as possible.

Shipping Method

All orders are shipped via Australia Post.
The most secure method is chosen based on your order size.
Delivery is guaranteed.

Order Notes & Delivery Instructions

Orders are delivered like regular mail:

To your letterbox (if small enough)
At reception (office buildings)
Or to your local post office with a pickup slip

Delivery instructions such as “leave on verandah” or “leave at front door” cannot be followed for security reasons.
If you’ve arranged unattended delivery with your local post office, this is at your own risk and outside of our delivery guarantee.

Shipping Costs

Shipping costs are calculated automatically at checkout based on your address and parcel size.

International Orders

We currently ship to: Australia, New Zealand, USA, United Kingdom, Germany, and Canada. More countries will be added soon.
Please check with your local authorities for any import duties or taxes before ordering.

USA Tariffs

Great news for our US friends! We ship our beautiful Australian seashells right to your door.

Simply Shells covers all import duties and tariffs upfront.
No extra fees or customs charges when your order arrives—just the price at checkout.

Breakages & Refunds

In the rare event of breakage during transit:

We’ll offer a refund or replacement (at our discretion)
A clear photo of the damage is required to process the claim

We pack orders with great care using protective materials, and damage is uncommon.
Please contact us immediately if your item arrives damaged so we can assist you promptly.

Click and Collect

You are welcome to pick up your order to save on postage. “Click and Collect” is available at checkout.

We are located in Cabarita Beach Northern NSW.