Shipping Times: Orders that have everything in stock will generally leave in 2 business days after payment is received. If a product needs to be replenished, it may take up to 10 working days to leave. We cannot be held responsible for any losses due to delays in orders. We will however, do our best to send your order out as soon as possible. Please let us know us if you have a specific deadline or would like to know an estimated timeframe for your order.
Shipping Service: Orders are shipped via Australia Post. Your order will be sent the safest method based on the size of your order. Delivery is guaranteed.
Order Notes: The orders are delivered just like your regular mail. The postman will either leave the parcel in your letterbox (depending on the box size), at the front desk for office buildings or will leave a note advising the order must be picked up at the local post office. We have no control over this. Notes such as “leave on verandah” and “leave at front door” will not be adhered too as this is not a safe method of delivery. If you have an arrangement with the local post office allowing them to leave parcels within your property without anyone signing for them, then this is done so at your own risk. For Simply Shells to guarantee delivery, normal delivery protocols must be followed.
Shipping Costs: Our shopping cart will show you the shipping cart based on the delivery destination once you have added items.
Orders outside of Australia are dependant on the destination and amount you order. Please login or register on the website so the cart knows your destination and the shipping charge will be advised as items are added to the cart.
Breakages: We will refund any breakages that occur in transit. If a replacement is required, we reserve the right to refund the value instead of re-sending the item. This is due to the high charge to send one shell. At our discretion and at the request of the customer, replacements may be sent. Please contact us immediately if you find any damage to your goods so we can arrange the best way to proceed. We will require a photo (digital) of the damaged goods to confirm breakages prior to a replacement or refund. It is in our best interest to deliver the goods in 100% condition and we pack orders with plenty of preventative packaging to prevent damage from slight bumps. It is rare to receive damaged goods and it is normally the result of a contractor mishandling the package.